When you place an order with us, a receipt will be sent to you by email. Your order will be processed once payment has cleared. Should any delay in sending out your goods occur, you will be notified.

Security

We use the leading internet payment company PayPal to process your payment and protect your card details. We will never actually see your bank or credit card details, they are only processed through Paypal secure website. For more information visit www.paypal.co.uk.

Delivery

We will endeavour to deliver all products you have ordered within the time period specified on your Confirmation Email. All orders will be delivered to the shipping address indicated on the order. All orders are shipped by Royal Mail recorded delivery (UK and Overseas). Delivery charges vary according to the size and destination of the order, your delivery will be charged as priced on your order.Delivery charges are composed of a set fee + a variable cost depending on the service selected and the total weight of the order:

All order exceeding £200 will be delivered free of charge (UK and Europe only) as a thank you for your commitment to the brand.

Product accuracy

All descriptions of our products are intended to be as accurate as possible. However colours shown on this website depend on your monitor and may not be the exact colours of the garments you receive.

Returns

If you are not satisfied with your order, please return it by recorded delivery to the address below, stating the reason for your return.

Credau LLP
PO Box 57432
London E5 8GY

We will be happy to exchange or refund goods returned in their original condition and packaging (together with any original documentation) within 14 days of the shipping date.Refund will only cover postage of faulty or damaged garments.Please check our sizing guide to avoid return for incorrect size ordering.We reserve the right to refuse refund if we consider the claim abusive or unreasonable.

Care Instructions

All our garments are easy care and can be machine washed and tumble dried. Due to the dying process, colours may bleed in the first washes and fade over the years. Please wash with similar colours.

Privacy

We do not share information you provide to us with any other company.The data we collect through our website is solely used to send your goods and keep you informed. We reserve the right from time to time to let you know of products you may be interested in. If you do not wish to receive any further email from us, send us an email at info@credau.com.

If you have any comments or queries relating to this Website or its content, please contact us via email at info@credau.com.